Warranty and Return
RapTech Sound Warranty & Returns Policy
1-Year Limited Warranty
At RapTech Sound, we stand behind the quality of our products and offer a 1-Year Limited Warranty on all earbuds. This warranty covers any manufacturing defects or malfunctions under normal use.
30-Day Satisfaction Guarantee
We believe you will love your new RapTech Sound earbuds, but if for any reason you are not completely satisfied, you can return them within 30 days of purchase for a full refund or exchange—no questions asked.
Conditions for Return:
- Items must be returned in their original packaging.
- The product must be in like-new condition, with no visible signs of wear or damage.
How to Request a Return:
- Contact us at raptechsound@gmail.com within 30 days of your purchase.
- Provide your order number and the reason for return (optional).
- We will issue a prepaid return label and process your refund or exchange once the item is received.
How to Claim Your Warranty
If you experience any issues with your RapTech Sound earbuds, follow these steps to file a warranty claim:
- Email our support team at raptechsound@gmail.com with your order number, product details, and a description of the issue.
- Provide proof of purchase (receipt or order confirmation).
- We will review your claim and, if approved, arrange for a replacement or repair.
Extended Warranty (Optional)
Looking for extra protection? You can opt for an extended 2-year warranty at checkout, which covers accidental damage like drops and spills.
For any questions about our warranty, returns, or satisfaction guarantee, feel free to contact us at raptechsound@gmail.com.
Return Shipping Fees
A prepaid return shipping label will be provided. You will not incur any fees to return a product covered under warranty.